Kawartha Candy FAQ’s
- What is freeze-dried candy?
- Freeze-dried candy is a unique snack created by removing moisture through a process called freeze-drying. This results in a light, crispy texture while preserving the natural flavors of the candy.
- Is freeze-dried candy different from regular candy?
- Yes, freeze-dried candy is different from regular candy. It undergoes a freeze-drying process that removes moisture, resulting in a distinct texture and concentrated flavor compared to traditional candies.
- Are your products available for shipping throughout Canada?
- Yes, we offer nationwide shipping across Canada. Please refer to our shipping policy for more details on delivery times and associated costs.
- How do you ensure the freshness of the freeze-dried candy during shipping?
- We take great care in packaging our products to ensure they remain fresh during transit. Our packaging is designed to protect the candy from moisture and other external factors.
- Do you offer international shipping?
- Currently, we only ship within Canada. We do not offer international shipping at this time.
- What is the shelf life of your freeze-dried candy?
- Our freeze-dried candy typically has a shelf life of 1 (one)/year. To maintain freshness, store the products in a cool, dry place.
- What is your return and refund policy?
- Our return and refund policies are outlined on our website. Please review them [here] for detailed information on returns, exchanges, and refunds.
- How can I track my order?
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the courier's website.
- How can I contact customer support?
- You can reach our customer support team by [email], as provided on our "Contact Us" page.
