Frequently Asked Questions

Kawartha Candy FAQ’s


  1. What is freeze-dried candy?

   - Freeze-dried candy is a unique snack created by removing moisture through a process called freeze-drying. This results in a light, crispy texture while preserving the natural flavors of the candy.


  1. Is freeze-dried candy different from regular candy?

 - Yes, freeze-dried candy is different from regular candy. It undergoes a freeze-drying process that removes moisture, resulting in a distinct texture and concentrated flavor compared to traditional candies.


  1. Are your products available for shipping throughout Canada?

   - Yes, we offer nationwide shipping across Canada. Please refer to our shipping policy for more details on delivery times and associated costs.


  1. How do you ensure the freshness of the freeze-dried candy during shipping?

   - We take great care in packaging our products to ensure they remain fresh during transit. Our packaging is designed to protect the candy from moisture and other external factors.


  1. Do you offer international shipping?

   - Currently, we only ship within Canada. We do not offer international shipping at this time.


  1. What is the shelf life of your freeze-dried candy?

   - Our freeze-dried candy typically has a shelf life of 1 (one)/year. To maintain freshness, store the products in a cool, dry place.


  1. What is your return and refund policy?

   - Our return and refund policies are outlined on our website. Please review them [here] for detailed information on returns, exchanges, and refunds.


  1. How can I track my order?

    - Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the courier's website.


  1. How can I contact customer support?

    - You can reach our customer support team by [email], as provided on our "Contact Us" page.